Privacy Policy

1. Information We Collect

For the platform operation, we collect:

• Registered Users: Full name, date of birth, gender, phone number and email.
• Hosts: Exact property address, identity documentation (for Tier validation) and property characteristics.
• Guests (Guest Checkout): Email and phone number for reservation management.

We use technical and functional cookies for session maintenance. The use of tracking or marketing cookies will be notified and subject to prior consent.

Collection Methods

• During account registration and profile creation
• Through contact forms and direct communication

2. Use of Information

• Management, confirmation and validation of reservations and payments.
• Sending commercial communications and updates, provided the user has not opted out.

4. Storage and Security

All information is stored in encrypted databases (MongoDB). We implement technical security protocols to protect passwords through hashing (irreversible encryption) and secure data traffic.

5. Retention Period

We keep your data while you maintain an active account or as necessary to comply with our legal, accounting and dispute resolution obligations.

6. Your Rights (ARCO)

• Cookie Management: You can configure and reject cookies from your browser settings.
• Access and Rectification: You can update your data directly from your user profile.
• Deletion: You can request permanent removal of your data by sending an email to support@paseolibre.com.

Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure or destruction.

Policy Changes

We reserve the right to modify this privacy policy. Any changes will be notified to users by email or through platform notices.

8. Contact and Inquiries

For any questions about the processing of your data, you can contact our privacy officer at: support@paseolibre.com