General Terms and Conditions

Comprehensive legal framework for the use of the Paseo Libre platform.

Terms of Service and Use

1. Platform Identification and Purpose

•Ownership: The website www.paseolibre.com is operated by Paseolibre Software Solutions. Our platform acts as a direct booking engine and connectivity technology provider (Channel Manager) for vacation rentals.
•Nature: Paseo Libre facilitates the connection between Hosts and Guests. Paseolibre Software Solutions is NOT a real estate agency, does not own or manage the listed properties.
•By using the platform, the user accepts to be bound by these Terms, the Financial Terms and Privacy Policies.

2. Price Transparency and Instant Bookings

•Final Price (No Hidden Fees): Paseo Libre guarantees total transparency. The Total Price shown before confirmation includes: nightly rate, cleaning fees, local taxes and charges. There are no hidden fees added after redirection from external platforms.
•Real-Time Confirmation: Properties marked as 'Instant Book' are confirmed and blocked in our synchronized calendars in real time once payment is validated.
•Finalization: The reservation is considered firm and blocked at the moment the system issues the official confirmation email.

3. Host Responsibilities and Synchronization

•Accuracy: The Host declares under oath that the published information (photos, prices, location) is truthful and up-to-date.
•Availability Synchronization: The property administrator is responsible for ensuring availability is accurate. Paseolibre uses real-time synchronization technology to minimize errors.
•Overbooking Guarantee: In case of technical overbooking error, Paseolibre Software Solutions will assist in mediation, but the final legal responsibility for lack of availability rests exclusively with the property administrator.

4. Cancellation Policies

•Each accommodation has its own cancellation policy clearly specified in the listing. The user accepts these particular conditions at the time of making the reservation.
•Cancellations must be managed through the Paseo Libre system to be valid and for corresponding refunds to be applied.

5. Limitation of Liability

•Paseolibre Software Solutions is a technology intermediary. We are NOT responsible for: thefts, accidents, injuries, deaths or structural damages occurring in the properties.
•Liability Cap: To the maximum extent permitted by law, the economic liability of Paseo Libre towards a user will never exceed the total amount of commissions charged to that user in the last 12 months.

6. Applicable Law and Jurisdiction

•These Terms are governed by the laws of the Argentine Republic.
•For any controversy, the parties submit to the jurisdiction of the Ordinary Commercial Courts of the Autonomous City of Buenos Aires (CABA).

Customer Service Terms and Conditions

Rules governing support, dispute mediation, and communication channels.

Support and Mediation Policies

1. Scope and Limitations of Support

•Purpose: Our team assists with technical platform issues, account management, and administrative mediation of disputes over funds in custody.
•⛔ NOT AN EMERGENCY SERVICE: Paseo Libre Customer Service does NOT replace emergency services (Police, Fire Department, Ambulance). In case of imminent danger, life risk, or ongoing criminal activity, the user must immediately contact local authorities.
•Advisory: Support staff does NOT provide legal, tax, or real estate advice. Any guidance provided is merely informational about platform usage.

2. Channels and Automation

•Official Channels: The only valid channels are email support@paseolibre.com and the integrated platform chat.
•AI Usage: The user accepts that initial interactions may be managed by automated systems (Chatbots/AI) to expedite case classification.
•External Communications: Paseo Libre is not responsible for agreements or communications made outside the platform (e.g., personal WhatsApp between host and guest).

3. Response Times (SLA)

•Estimates: We strive to respond to general inquiries within 24-48 business hours. These times are estimates and do not constitute a binding contractual obligation.
•Prioritization: 'Booking in Progress' cases (guest currently in property unable to access or without basic services) have absolute priority over administrative inquiries.

4. Dispute Resolution and Mediator Role

•Platform Role: Paseo Libre acts exclusively as an ADMINISTRATIVE MEDIATOR regarding funds in custody. We are not legal judges or arbitrators.
•Reporting Deadline: All claims must be opened within 48 hours after the event or check-out. Untimely claims will be automatically dismissed.
•Decision on Funds: Paseo Libre's decision on the distribution, retention, or return of funds in custody is FINAL and UNAPPEALABLE within the platform scope. This does not prevent parties (Host and Guest) from initiating legal actions against each other in ordinary justice, but releases the platform from fund custody.

5. Evidentiary Requirements (Evidence)

•Burden of Proof: Whoever alleges a fact (damage, dirt, lack of service) must prove it. Paseo Libre will not act based on 'word against word'.
•Admissible Material: Clear photos, videos with date/time, screenshots of platform chat, or official repair invoices are required.
•Delivery Deadline: Once evidence is requested by the support team, the user has 48 hours to attach it. Failure to present evidence will result in case closure in favor of the opposing party.

6. Conduct and Support Abuse

•Respectful Treatment: Insults, threats, harassment, or discriminatory language toward support agents will not be tolerated.
•Sanctions: Violation of this policy will result in immediate support suspension and may lead to permanent user account cancellation.
•Spam Tickets: Mass or repeated creation of tickets about an already closed case ('Spamming') will enable the platform to temporarily block the user.

7. Privacy in Support

•Recording: Support conversations may be recorded or stored for quality purposes and as evidence in case of future legal disputes.
•Confidentiality: The user commits not to publicly disclose (social media) partial or decontextualized screenshots of support communications with the intention of defaming the platform.

8. Limitation of Liability

•Mediation Outcome: Paseo Libre does not guarantee that the mediation outcome will satisfy either party. By requesting support intervention, the user accepts to comply with the administrative decision on funds.
•Indemnity: The user releases Paseo Libre from any liability for direct or indirect damages that may arise from dispute resolution, understanding that the platform only custodies funds and does not determine civil or criminal responsibilities.

Reservation Terms and Conditions

Contractual rules for confirmation, modification, and execution of reservations.

Accommodation Contracting Policies

1. Booking Process and Identity

•Veracity: The user guarantees that the information provided is real. Paseo Libre reserves the right to request identity validation (ID/Passport) before confirmation.
•Non-Transferability: The reservation is personal and non-transferable. Whoever makes the reservation must be one of the guests staying at the property, except with explicit authorization from the Host.
•Confirmation: The reservation is only considered perfected once the platform issues the Confirmation Code and processes the initial charge.

2. Payment Conditions

•Linkage: Payments are governed by the provisions in the 'Financial Terms'. Non-compliance with payment deadlines will enable automatic cancellation.
•Currency: Amounts shown in foreign currency (e.g., USD) may vary due to exchange rates if payment is processed in Argentine pesos, depending on the payment processor.

3. DEPOSIT AND PARTIAL PAYMENT SYSTEM

•Mechanism: If the Host enables it, the Guest can 'Freeze Price and Date' by paying a Deposit (e.g., 50%).
•Balance Obligation: The Guest is obligated to pay the remaining balance BEFORE the Deadline informed at checkout (e.g., 7 days before arrival).
•⛔ AUTOMATIC EXPIRATION CLAUSE (Commissory Pact): Failure to pay the remaining balance by the deadline will operate as an automatic cancellation by right due to the Guest's fault.
•💸 TOTAL PENALTY: In case of expiration due to non-payment of the balance, the paid deposit will be considered compensation for lost profits and calendar blocking. NO REFUNDS OR CREDITS will be issued for lost deposits.

4. Standard Cancellation Policy

•Applicable Rule: Each property has a specific policy (e.g., Flexible, Moderate, Strict). The Guest accepts to be governed by the policy visible at the time of purchase.
•Refund Calculation: Refunds are calculated on the accommodation value. The platform's 'Service Fee' is non-refundable.
•Processing Time: Approved refunds may take 5 to 15 business days to impact the user's bank statement.

5. Modifications and Changes

•Subject to Availability: Any date change is subject to Host acceptance and calendar availability.
•Rate Adjustment: If the Guest modifies the reservation (e.g., adds days or people), the price will adjust to the current rate at the time of change, which may be higher than the original.

6. Overstay Policy (Unauthorized Stay)

•Check-out Time: The Guest must vacate the property, along with their luggage, before the agreed Check-out time.
•Late Penalty: If the Guest remains in the property beyond the check-out time without authorization, an automatic penalty equivalent to 50% of one night's rate per every 2 hours of delay will apply, plus relocation costs for subsequent guests if necessary.
•Eviction: After 24 hours of unauthorized retention, the Host is authorized to enter the property and remove the Guest's belongings.

7. No Show (Non-Presentation)

•If the Guest does not present themselves within 24 hours following the scheduled check-in time without prior notice, the reservation will be considered cancelled.
•No refund will be provided in No Show cases.

8. Cancellation by the Host

•Host Penalty: If the Host cancels a confirmed reservation, Paseo Libre will apply financial penalties and may block dates in their calendar to prevent new sales.
•Relocation: In these cases, the Guest will receive a full refund (100%). Paseo Libre will attempt to assist in finding alternative accommodation, but does not cover price differences if the new accommodation is more expensive.

9. House Rules and Damages

•Mirror Contract: By booking, the Guest accepts to adhere to the 'House Rules' published by the Host (e.g., prohibition of pets, smoking, parties).
•Damage Charges: The Guest authorizes Paseo Libre to debit from their payment method the repair or deep cleaning costs if the Host presents valid evidence of damages within 48 hours of check-out.

10. Platform Responsibility

•Intermediation: Paseo Libre facilitates the transaction but does not guarantee the quality of the property. Any claim about the property condition (cleanliness, services, comfort) should be directed to the Host.
•Technical Failures: The platform is not responsible for booking errors resulting from user connectivity failures or insufficient funds in their bank.

Financial Terms and Conditions

Legal regulations on collection mandate, fund custody, reputation, and crypto assets.

Financial and Payment Policies

1. MANAGEMENT AND CUSTODY MANDATE

•Service Nature: The HOST grants PASEOLIBRE an irrevocable mandate for collection management of reservations. PASEOLIBRE does not act as a banking entity, but as a collection agent on behalf and for the account of third parties.
•Fund Custody: The HOST accepts that funds received are retained by PASEOLIBRE as temporary custody and guarantee until release conditions are met (Check-in/Check-out according to reputation).
•Waiver of Returns (Financial Clause): The HOST expressly authorizes PASEOLIBRE to deposit custody funds in interest-bearing accounts (virtual wallets, FCI, Staking). The HOST irrevocably waives interest or financial returns generated during the custody period, accepting them as consideration for the platform's treasury and security services.
•Tax Responsibility: The obligation to issue the fiscal invoice for accommodation services to the GUEST falls exclusively on the HOST. PASEOLIBRE will only invoice its commissions for platform use.

2. PAYMENT METHODS AND DIGITAL ASSETS

•Fiat Processing: Local currency payments are processed through external providers (e.g., Mercado Pago).
•Admitted Cryptoassets: The platform allows operations in USDT and other digital assets that may be incorporated in the future. Supported assets will be explicitly listed in the withdrawal panel.
•Blockchain Networks (Multi-Chain): PASEOLIBRE will clearly indicate the enabled network for each asset (e.g., ERC-20, TRC-20, Polygon). It is the EXCLUSIVE responsibility of the user to select the correct network. PASEOLIBRE is not responsible for funds sent to incompatible networks or incorrect addresses.
•Crypto Withdrawal Costs: Composed of: a) Fixed Management Fee (determined by the platform) + b) Gas Cost (Network Fee) variable from the corresponding blockchain network at the time of transaction. The user accepts that the gas cost will be deducted from the balance to be transferred, regardless of the base asset.

3. FUND UNLOCK SYSTEM (TIERS)

•Fund liquidity depends strictly on the HOST's Reputation Level at the time of reservation.
•Rank None (New): 0% Immediate. 100% retained until Check-out day.
•Rank Bronze: 10% Immediate. 90% retained until Check-out day.
•Rank Silver: 25% Immediate. 75% retained until Check-out day.
•Rank Gold: 50% Immediate. 50% retained until 24 hours after Check-in.
•Rank Platinum: 75% Immediate. 25% retained until 24 hours after Check-in.
•Rank Diamond: 100% Immediate. Full availability after confirmation.
•Preventive Retention: Regardless of rank, PASEOLIBRE reserves the right to freeze funds if there is an open dispute, fraud report, or suspicion of terms violation.

4. CONDITIONS FOR THE GUEST

•Cancellation Effect: Payment made to PASEOLIBRE extinguishes the GUEST's debt with the HOST. The Host cannot claim non-payment if the platform has already processed the collection.
•Partial Payment (Deposit): Enabled Guests can pay an initial deposit (e.g., 50%) to confirm. The remaining balance must be paid BEFORE the configured deadline.
•⚠️ DEPOSIT EXPIRATION CLAUSE: If the Guest does not pay the remaining balance before the established deadline, the reservation will be automatically canceled and the deposit (initial payment) will NOT be refunded, being lost in its entirety as a penalty for date blocking.
•Automatic Discounts: Reputation discounts (Silver 1% to Diamond 5%) are applied to the base price and are not cumulative.

5. CANCELLATIONS, REFUNDS AND DEBTS

•Applicable Policy: Refunds are governed by the Host's cancellation policy. PASEOLIBRE's service commission is non-refundable.
•Debt Generation: If a Host with early unlock (e.g., Diamond/Gold) withdraws funds and subsequently the reservation is canceled with refund right for the Guest, a 'Due Debt' will be generated in the Host's account. PASEOLIBRE may automatically debit said debt from future collections or claim it legally.

6. FINANCIAL LIABILITY LIMITATION

•Exchange Rate and Inflation Risk: PASEOLIBRE is not responsible for loss of purchasing power of custody funds (Argentine pesos) due to inflation or devaluation during the retention period.
•Crypto Parity: In digital asset withdrawals (Stablecoins), the platform custodies nominal values and is not responsible for loss of parity (de-pegging) of the asset against the US dollar or insolvency of the token issuing entity.